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FAQs

About the Test

    • How do I test myself at home?
      • When you receive your test kit, follow the manufacturer’s instructions on the package. **Please note, for supervised testing, you must register your test kit via rapidtest.vaulthealth.com, prior to testing.** For supervised testing, log into your Vault account and you will be connected to a Vault test supervisor via a Zoom video call. Our supervisor will guide you through the testing process.

      • For OTC, non supervised testing, please follow the manufacturer instructions, included in the package. Please feel free to contact us at covid@vaulthealth.com for any questions you may have.
    • How do I receive my results?
      • Our OTC tests will provide you test results within a matter of minutes, in accordance with the manufacturer’s instructions.  
      • Can my child test as well?
        • Yes, children can take the tests offered by Vault.  For supervised tests, our kid-friendly test supervisors will talk your child through the testing process, and even provide helpful tips to produce more saliva.
      • Do I have to take this test via a Zoom video?  
        • Tests do not require Zoom supervision unless you have purchased a supervised version of the test.
      • How long do I have to use the product?
        • The expiration for the purchased test is listed on the device or test packaging.The expiration date is listed on the product in the following format: YYYY/MM/DD
        • Expiration dates have been extended for both the Rapid NAAT tests and the ACON Flowflex tests. Please refer to the links below for charts with updated expiration date information:
      • Do I need an already active Shopify account to order?
        • You may create an account with Shopify or check out as a guest.
      • Can I cancel my order?
        • Please note that we are unable to cancel orders after they are placed. Additionally, all sales of COVID-19 tests are final.


      Pricing and Insurance

      • What is the cost of this test? 
        • Prices vary based on the test purchased, click HERE to be directed back to the ordering page. Currently Vault offers a Acon Flowflex Rapid Antigen Tests, Rapid NAAT All-in-One Test Kits and Quickview SARS Rapid Antigen Test Kits
      **Cost includes the cost of licensed provider services from Vault Medical Services, P.A., Union Square Physician Services, P.C., Vault Medical Services of New Jersey, P.C., and Vault Medical Services of California, P.C. and the lab fees at cost, and an administrative fee.**
      • Why are there different prices for shipping?
        • We offer two options for shipping your Covid-19 test kits, UPS Ground and Expedited UPS.
          • Ground Shipping: Free for all orders over $50. Shipping cost is $12 for orders less than $50
          • Expedited:
            Number of Test Kits Price
            1 - 10 $15.70
            11 - 100 $26.70
            101 - 300 $36.90
            301 and up
             Contact partnerships@vaulthealth.com

      **For orders of more than 300, you may be contacted to discuss shipping and logistics options that best fit your needs.**

        • Can I be reimbursed from my HSA/FSA for the purchase of this product?
          • We will provide you with a receipt for your purchase. It will be your insurance provider’s discretion to reimburse you for your purchase.
        • What is the refund policy? 
          • Vault Medical Services, P.A., Vault Medical Services of California, P.C., and Vault Medical Services of New Jersey, P.C. (collectively referred to herein for purposes of this section as “Vault Medical Services”) are not able to accept returns of any COVID-19 tests for resale.  Accordingly, all sales of COVID-19 tests are final.
      Shipping and Logistics
      • When will my kit arrive?
        • There are 2 shipping options available to you, Ground Shipping or Expedited UPS Shipping.
        • Test kits delivered with a Ground Shipping option will typically be delivered within 2-5 days (excluding Sundays and holidays)
        • Test kits delivered with a Expedited UPS Shipping option will typically be delivered within 1-2 days (excluding Sundays and holidays)
        • **WEEKEND SHIPPING NOTICE** All kits ordered from Friday at 3:00pm Eastern Standard Times through Sunday evening will ship on the following Monday.**
        • Please refer to UPS_Days_of_Operation_Schedule-2022.pdf for UPS Holiday Shipping schedule.
      • Is Vault able to ship test kits to a PO Box Address?
        • No, we are not currently able to ship Covid-19 testing kits to PO Box addresses. 
        • My package was delivered to the wrong address or arrived damaged. What should I do?
        • Where is my package?
        Test Results
        • How will I receive my results? 
          • If you are taking a supervised test and opted into results over email, you will receive an email with your test result. If not, you will get an email notification when results are ready to view in your Vault account. 
        • What if I have questions about my results?
        • Will my results be reported to state and federal governments? 
          • Vault reports Covid-19 testing results to applicable health care government authorities for contact tracing and statistical purposes. 

        Contact Us
        • Who do I contact if I need assistance?